Frequently Asked Questions
Everything you need to know about our premium audio hardware and electronics.
What is the standard shipping timeframe for domestic orders?
Orders are typically processed within 1-2 business days. Standard shipping within the continental US generally takes 3-5 business days depending on your location.
Do your electronic products come with a warranty?
Yes, all Heavyocity hardware products include a comprehensive 2-year limited warranty covering manufacturing defects and component failures under normal use.
What is your return policy for opened electronics?
We offer a 30-day return window. Please note that opened electronic items may be subject to a 15% restocking fee if they are not defective. Products must be returned in their original packaging with all accessories.
How can I track the status of my shipment?
Once your order has been dispatched, you will receive an automated email containing your tracking number and a link to the carrier's tracking portal.
Which payment methods do you currently accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Are your products compatible with international power standards?
Most of our electronics feature universal power supplies (100-240V). However, we recommend checking the specific product specifications page to ensure compatibility with your local voltage and plug type.